If you’re receiving a pension from the Scheme, your annual pension will increase from 1 May 2025. The increase you’ll receive is calculated in line with the Scheme Rules and legislation.
You can find all the details in your pension increase letter, which is now available to download from the M&S Pension Scheme Portal. This includes how your pension has increased and how the increase has been calculated.
Follow these simple steps to find your pension increase letter:
- Log in to your pension account on the portal – remember your login username will be something you chose and not your email address.
- On the portal homepage look for ‘My Details’ and click on ‘My Mailbox’.
- Under ‘Attachments’ click on the link next to the
icon to download your letter. If you’ve clicked the link but you can’t see your letter, you should check your device’s ‘Downloads’ or ‘My Documents’ folder.
If you’ve not yet registered for the portal, it’s easy to do and gives you secure access to your pension information whenever you like. Just go to the M&S Pension Scheme Portal and click 'Register'.
Need help with registering or resetting your login? Take a look at our portal guides.
You can also find your 2024/25 payslips and P60 by clicking on the links under ‘My Pension’ on the portal homepage.
You may be aware that there are tax limits on your pension and some of these have changed recently, including abolition of the Lifetime Allowance from 6 April 2024. This is unlikely to affect you if you have already retired. However, if you’re thinking about taking benefits from other pension plans, your P60 will include details of how the benefits you’ve received from the M&S Pension Scheme compare with the new tax measures. You can find out more on our tax limits webpage.
NEED TO CONTACT US?
The quickest and most secure way to contact the Pensions Administration Team is by logging in to the M&S Pension Scheme Portal and using the online ‘Contact Us’ form. Once logged in, from the portal homepage go to ‘General Information’ and click ‘Contact Us’.
You'll find lots of useful information on this website or you can email the Pensions Administration Team at mandspensions@capita.com for any general enquiries. Please do not send any personal details to this email address.
As this is a busy time for the Pensions Administration Team, it's likely it will take you longer to get through on the phone. Please think about whether your query is urgent or if it could be answered using the information on this website or within the portal instead.