Protect yourself online.
Scammers can use emails or websites to trick you. To make sure you don’t get caught out:
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Check any emails you receive are from us – our emails will always end in @marksandspencer.com, @marks-and-spencer.com, @mands.com or @email.mandspensionscheme.com. We also send emails under our communications and administration services provider, Capita, usually ending @capita.com
- If you contact us, we might request your National Insurance number, address and/or date of birth to confirm your identity. We’ll never ask for your bank details.
- Don’t click on embedded attachments or links within emails unless you know the email has been sent from a reliable source. Viruses can be introduced into computers via emails that contain harmful attachments or links.
- Only visit sites that you know and trust. Keep an eye out for bogus websites that are similar to genuine ones to avoid getting caught out.
- When logging in to online accounts:
- Make passwords long and strong combining at least 8 capital and lowercase letters with numbers and symbols.
- Keep separate passwords for every online account. Search for ‘Password Keepers’ online to help you manage your passwords.
- Only view personal data on a secure connection, like at home or in the office.
For more guidance on how to protect yourself online visit - www.getsafeonline.org
Remember - if you receive something that claims to be from the Trustee or our Pension Administrators but it looks suspicious, please forward this to Trustee.Board@marksandspencer.com
For more information and where to go to for help, read the Pension Regulator’s and FCA’s Scam Smart guide.
Useful websites
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FCA Scam Smart – check a pension opportunity and get more tips to protect your pension.
- FCA Register – find out if the firm you’re dealing with is registered with the FCA and you’ve got the right contact details.
- Action Fraud – report a scam and protect others from being victims.
- Pension Wise – free and impartial guidance about any defined contribution pension savings you may have in other pension arrangements.
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