Contact us

The M&S Pension Scheme Portal gives you access to your pension account 24/7. It provides plenty of information about your pension and you can also update some of your personal details.

If you'd like to get in touch for help or information about your benefits in the Scheme, there are a number of ways you can do this.

Message from Graham Oakley – Coronavirus update – Please read this article for more information about how the Trustee continues to manage the Scheme during this period of uncertainty.

For general pension queries (including using the M&S Pension Scheme Portal)

Email: mandspensions@capita.com

Tel: 0345 304 7474

Opening times: Monday - Friday (9am-5pm)

For queries about your pension payments

Email:  mandspensionpayroll@capita.com 

Tel: 0345 304 7474 

Opening times: Monday – Friday (9am-5pm)

For all queries you can write to the Pensions Administration Team

The M&S Pension Scheme 
PO Box 555
Stead House
Darlington
DL1 9YT
United Kingdom 

What if I have a complaint?

The Pension Administration Team are able to resolve most issues relating to your membership of the Scheme. However, there is a formal procedure in place if they’re unable to resolve your complaint and you would like to escalate the issue to the Trustee. 

Read How to make a complaint for more information about raising a complaint.

Please be aware that it can take up to two months to receive a response from the Trustee under the formal complaints procedure.

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