Online security - protect yourself online

You may be aware that organisations and individuals are increasingly being targeted by cyber criminals. 

We take the security of your personal information very seriously. As we move more communications online, we’ve put in place protective security measures to keep your data safe. 

The technology we use is built with the security of your data in mind. It is safe to use and is regularly updated with the latest security features to keep your details safe. 

However, it’s important that you protect yourself online too. Here are some basic steps you can take: 

  • Check any emails you receive are from us – our emails will always end in @marksandspencer.com or @marks-and-spencer.com. We also send emails under our communications and administration services provider, Capita, usually ending @capita.com
  • If you contact us, we might request your National Insurance number, address and/or date of birth to confirm your identity. We’ll never ask for your bank details. 
  • Don’t click on embedded attachments or links within emails unless you know the email has been sent from a reliable source like the Trustee or Pensions Administration Team, whose email addresses will end as listed above. Viruses can be introduced into computers via emails that contain harmful attachments or links. 
  • Only visit sites that you know and trust. Keep an eye out for bogus websites that are similar to genuine ones to avoid getting caught out. 
  • When logging in to online accounts: 
    • Make passwords long and strong combining at least 8 capital and lowercase letters with numbers and symbols. 
    • Keep separate passwords for every online account. Search for ‘Password Keepers’ online to help you manage your passwords. 
    • Only view personal data on a secure connection, like at home or in the office.

For more guidance on how to protect yourself online visit - www.getsafeonline.org

Remember - if you receive something that claims to be from the Trustee or our Pension Administrators but looks a bit suspicious, please forward this to pensions@marks-and-spencer.com.

Close